Terms & Conditions
1. Booking & confirmation
A booking via the website or company portal is a booking request; it becomes confirmed after review, when the confirmation email with the captain's name and number is sent. Your booking number is your reference.
2. Cancellation & changes
Cancellation or modification more than 48 hours ahead is free. Cancellation within 24 hours may incur a percentage fee. Emergencies are assessed case by case.
3. Waiting
For airport trips we track the actual flight time — flight delays are never on you. For other trips, the first 15 minutes of waiting are free, after which waiting fees apply.
4. Passenger responsibility
Passengers must keep the car clean and undamaged; any damage is borne by the booking party. Smoking is prohibited inside the cars.
5. Rates & payment
The rates agreed in the confirmation are binding. Any extra services during execution (additional trips, extra hours) are charged per the agreed tariff and added to the invoice.
6. Correspondence
All official correspondence (confirmations, changes, cancellations, invoices) goes to the email registered on the booking.